Draft. This document has not yet been reviewed by a solicitor.
Encore is operated by Sportsync ("we", "us"). This policy explains what personal data we collect when you use the Encore app and website, why we collect it, and the choices you have.
What we collect
Account details: your email address, account type (Motorsport Pro, Hotel Supplier, Artist & Management) and sign-in records.
Business profile: the business or act name, contact and billing details, links, and the supporting documents you upload so we can verify you.
Listings and activity: the listings you create (including photos and booking details), purchases, sales, messages about handovers and any reports you raise.
Payments: card and bank details are handled by Stripe and never stored by Encore. We keep payment references, amounts, fees and payout status.
Technical data: device type, app version and error logs, used to keep the service secure and working.
How we use it
To verify businesses and approve accounts, run the marketplace, hold payments in escrow, pay sellers, prevent fraud and resolve disputes.
To send service messages such as verification codes, review decisions, sales and handover updates.
To meet legal obligations, for example tax, accounting and responding to lawful requests.
If you choose to upload a booking confirmation so we can fill in a listing for you, the document is processed by an AI service provider only to extract the listing details.
Who we share it with
Service providers that act on our instructions: Clerk (sign-in and identity), Stripe (payments and payouts), cloud hosting and file storage, an email delivery provider, and the AI provider described above.
Other users see only what is needed to trade: your seller name, account type, verified status and the listing itself. Buyers and sellers receive each other's handover details only once a purchase is made.
We do not sell your personal data.
How long we keep it
We keep account and transaction records for as long as your account is open and for the period the law requires afterwards. Uploaded verification documents are kept only as long as needed for verification and audit.
Your rights
You can ask us to access, correct, export or delete your personal data, and to object to or restrict certain uses. To request deletion, use Account > Request Account Deletion in the app.
For anything else, email us at team@innovations-encore.com. If you are unhappy with our response you can complain to your data protection authority, such as the Information Commissioner's Office in the UK.
Security and transfers
Data is encrypted in transit and access is restricted to people who need it. Some of our providers process data outside your country; where they do, we rely on recognised safeguards such as standard contractual clauses.
Who it is for
Encore is for businesses and professionals aged 18 or over. We do not knowingly collect data from children.
Changes
If we change this policy in a way that matters, we will tell you in the app before it takes effect.